Refund Policy

Subscription payments

Subscription fees are charged in advance for the month ahead and are generally non-refundable once the period has started, because access to Pro features is granted immediately.

Cancellation timing

Cancelling stops the next renewal. It does not refund the current month, and you keep Pro access until the period ends. To avoid a charge, cancel before your renewal date shown on the Billing page.

Refunds we always issue

• Duplicate charges caused by a payment or system error.
• Charges made after a confirmed cancellation.
• Unauthorized payments confirmed as fraudulent on your account.
• Extended outages that made paid features unusable for a significant part of the billing period.

Exceptional refunds

We review good-faith requests individually — for example an accidental renewal reported within a few days and with little or no usage. Write to billing@zassai.com from the email on the account with the invoice date. We respond within two business days, and approved refunds are returned to the original payment method within 5–10 business days.